Change / Cancel Order

The Hotel is operating under the instructions of Ministry of Health
Starting 8.8.21 the entrance to the hotel will be allowed only for vaccinated, recovered and those with a negative PCR test result or fast test, 24 hours prior to arrival.
Children under the age of 12 and 3 months are not required to undergo a test.
From 20.8.21 children of all ages are required to present a negative PCR test or fast test as well 24 hours prior to arrival date.
Reservation Cancellation
Cancellation up to 24 hours before the arrival date - no charge.
A guest who cancels a reservation less than 24 hours before arrival will be charged for the first night.
Cancellation due to Covid19
Isolated or sick person will not be charged for any fee if showing medical approval.
Receiving a refund for the cancelled reservation will be subject to the provisions of the Israel Consumer Protection Law, 5741-1981 and will be subject to the cancellation being requested in one of the following ways:
Orally, i.e. - by phone call to the Chain's national reservation center, whose number is +97246728578 or by oral message at the place of business.
By registered mail to the reservation center at West Tel Aviv Hotel Hertzel Rozenblum st 12 Tel Aviv
By e-mail to:
By facsimile number: +927-4-8135888.
On the website of the Chain at:
In the cancellation request, the customer will specify its name and ID number, and if the cancellation request is delivered orally, the customer will also have provide additional identification information, per Company’s request.
Important Information
Check in time: from 15:00. On Saturday and Holiday evening, 2 hours after Shabbat or Holiday are over.
Check out time: up to 11:00. Request for late check out has to be coordinate in advance and requires additional payment.
Rates are subject to VAT for Israeli passport holders